Effective date: September 15, 2026

ETERNA HAUS (“we,” “us,” “our”) operates iloveeterna.com (also reachable at eternahaus.com) and the ETERNA HAUS longevity and recovery lounge at 924 Wilshire Blvd, Santa Monica, CA 90401. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

  • Contact details you give us directly: your name, email address, and phone number when you book a service, fill out a form, sign up for emails or text messages, or contact us.
  • Booking and payment details, which are collected and processed by our scheduling and payment provider, Mindbody, under its own privacy policy.
  • Website usage data: pages visited and basic device information, collected through standard analytics tools.

How we use your information

  • To schedule and manage your visits, memberships, and purchases.
  • To send appointment reminders and service updates.
  • To send offers and news you have asked to receive.
  • To operate and improve our website and services.

Text messaging

If you opt in to text messages from ETERNA HAUS, we use your phone number only to send those messages: appointment reminders, scheduling help, and occasional offers. We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their own marketing. You can stop texts at any time by replying STOP, and you can get help by replying HELP or contacting us below.

How we share information

We share information only with the service providers who run our booking, payment, email, and texting systems, and only as needed to provide those services to you. We do not sell your personal information.

Your choices and rights

  • Opt out of marketing emails with the unsubscribe link in any email we send.
  • Opt out of text messages at any time by replying STOP.
  • California residents may request access to, correction of, or deletion of their personal information by contacting us at the address below.

Data security and retention

We keep personal information only as long as needed for the purposes described above and protect it with reasonable administrative and technical safeguards.

Changes to this policy

If we update this policy, we will post the new version on this page with a new effective date.

Contact us

ETERNA HAUS
924 Wilshire Blvd, Santa Monica, CA 90401
hello@eternahaus.com
(424) 272-7586
eternahaus.com